Shipping policy

Thank you for shopping with Aroma Car. This policy explains how, when and where we ship, what it costs, and what happens if something goes wrong along the way.

1. Where we ship

We currently ship across India to all pincodes serviced by our courier partners. If your pincode is not serviceable, our system will indicate this at checkout, or our team will contact you and issue a full refund for prepaid orders.

We do not currently offer international shipping. For international or bulk enquiries, please write to aromacarofficials@gmail.com.

2. Order processing time

Orders are processed on business days — Monday to Saturday, excluding Sundays and public holidays.

  • Orders placed before [CUT-OFF TIME] IST on a business day are typically processed the same day.
  • Orders placed after the cut-off, or on a Sunday or public holiday, are processed the next business day.
  • Standard dispatch time is 1–3 business days from order confirmation.

During sale periods, festive seasons (Diwali, New Year, etc.) and new-launch windows, processing may take 1–2 additional business days due to order volume. We appreciate your patience during these periods.

3. Delivery timelines

Once dispatched, estimated delivery times are:

Region Estimated delivery
Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) 2–4 business days
Tier 2 and Tier 3 cities 4–6 business days
Remote areas, North East, Jammu & Kashmir, Ladakh, Andaman & Nicobar, other islands 7–12 business days

These are estimates, not guarantees. Actual delivery depends on courier network conditions, weather, local restrictions, festival load, and the accuracy of the address provided.

4. Shipping charges

  • Free shipping on all prepaid orders above ₹[THRESHOLD].
  • Orders below ₹[THRESHOLD] attract a flat shipping charge of ₹[AMOUNT].
  • Cash on Delivery (COD) orders carry an additional handling fee of ₹[COD FEE] per order, which is non-refundable.

Applicable charges are always shown at checkout before you complete payment. There are no hidden fees.

5. Flammable-goods handling

Fragrance products contain alcohol and are classified as flammable goods for logistics purposes. This affects shipping in a few ways:

  • Air shipping is restricted. Most courier partners transport these products by surface (road) transport only. Delivery to distant or remote pincodes may therefore take longer than for ordinary parcels.
  • Some pincodes served only by air may be non-serviceable for our products, even if they are serviceable for other categories.
  • Products are packed with additional cushioning, seal tape and leak-protection as required by courier guidelines.

This is a regulatory requirement across the industry, not a limitation we choose.

6. Packaging

Every order is packed with care:

  • Bottles and jars are individually wrapped in bubble or foam sleeves
  • Caps and atomisers are sealed to reduce leakage risk in transit
  • Fragile items are placed in rigid outer cartons with filler material
  • Parcels are sealed with tamper-evident tape

If your parcel arrives with the tape broken, the seal tampered with, or the box visibly crushed, please do not accept the delivery. Refuse it at the door and inform us at [SUPPORT PHONE] immediately.

7. Order tracking

Once your order is dispatched, we will send you a tracking number and courier link via email, SMS and/or WhatsApp on the contact details provided at checkout.

Tracking information may take 12–24 hours to become active after dispatch. If your tracking has not updated for more than 48 hours, please contact us and we will follow up with the courier on your behalf.

8. Address accuracy

Please double-check your delivery address, landmark and phone number before completing checkout. We dispatch to the address exactly as entered.

  • Address changes can only be made before dispatch. Contact us immediately at [SUPPORT PHONE] if you need to correct anything.
  • Orders returned to us due to an incorrect, incomplete or unreachable address will be refunded after deduction of the forward and return shipping costs incurred.
  • We are not responsible for parcels delivered to an incorrect address supplied by you.

9. Delivery attempts and failed delivery

Our courier partners will typically make up to 3 delivery attempts. Please ensure someone is available to receive the parcel and that your phone is reachable.

If delivery fails after all attempts — because the recipient was unavailable, the phone was unreachable, or the parcel was refused — the shipment is returned to us. In such cases:

  • Prepaid orders: refunded after deduction of actual forward and return shipping costs
  • COD orders: no refund arises, but the account may be flagged for prepaid-only ordering in future

10. Damaged or leaking parcels

Fragrance bottles can occasionally be damaged in transit despite careful packing. If your parcel arrives damaged or leaking:

  1. Refuse the delivery if damage is visible before you accept it.
  2. If already accepted, record an unboxing video and photograph the parcel and product.
  3. Contact us within 48 hours of delivery at [SUPPORT EMAIL] or [SUPPORT PHONE] with the images and video.

We will arrange a replacement or refund as set out in our Return and Refund Policy. Claims raised without an unboxing video may not be accepted, as we cannot file a claim with our courier partner without it.

11. Lost shipments

If tracking shows no movement for 7 consecutive days, or the courier marks the parcel as lost, please contact us. We will raise an investigation with the courier, which typically takes 7–15 business days to conclude. Once the shipment is confirmed lost, we will send a free replacement or issue a full refund, at your preference.

12. Partial and split shipments

Where items in your order are stocked at different locations or one item is temporarily unavailable, we may split your order into multiple shipments. You will receive separate tracking details for each. No additional shipping charge applies to split shipments.

13. Delays outside our control

We are not liable for delays caused by circumstances beyond our reasonable control, including courier network disruption, weather events, floods, strikes, bandhs, local lockdowns or restrictions, festival-season congestion, or government action. We will keep you informed and assist in tracking wherever possible.

14. Contact us

For any shipping-related query:

[LEGAL ENTITY NAME] Email: [SUPPORT EMAIL] Phone / WhatsApp: [SUPPORT PHONE] Address: [FULL BUSINESS ADDRESS] Support hours: Monday to Saturday, [TIME] to [TIME] IST