Refund policy
At Aroma Car a Brand By Audio Mafia, every fragrance is made to make your drive feel better. We want you to be genuinely happy with what arrives at your door. If something isn't right, this policy explains exactly what you can do, how long you have, and what to expect from us.
Please read this policy carefully before placing an order. By purchasing from aromacar.in, you agree to the terms set out below.
1. Overview
We accept returns and issue refunds only in the specific situations described in this policy. Because we sell fragrance and personal-care style products, there are hygiene, safety and quality-control reasons why we cannot accept every return — the same reasons that apply to perfumes, cosmetics and consumables everywhere.
2. Return window
You must raise a return or replacement request within 7 (seven) days of the date your order is delivered. Requests raised after this window cannot be processed, regardless of reason.
To raise a request, contact us at Aromacarofficial@gmail.com with:
- Your order number
- The name of the product(s) concerned
- A clear description of the issue
- Photographs of the product, the label, and the outer packaging
- For damage or leakage claims: an unboxing video showing the sealed parcel being opened for the first time (see Section 5)
3. What we accept returns for
We will accept a return, replacement or refund in the following cases:
a) Wrong product delivered. You received a fragrance, variant, size or collection different from what you ordered.
b) Damaged in transit. The bottle, jar, cap, atomiser or diffuser arrived cracked, broken, leaking or crushed.
c) Manufacturing defect. The spray pump does not work, the hanging bottle wick is missing, the gel jar seal is broken, the cap does not lock, or similar defects present at the time of delivery.
d) Missing item. Your parcel is short of an item that appears on your invoice.
e) Expired or near-expiry stock. In the unlikely event a product is dispatched close to or past its shelf life.
4. What we cannot accept returns for
We are unable to accept returns, replacements or refunds in the following cases. Please read these before ordering:
a) Opened, used or tested products. Once the seal is broken and the fragrance has been sprayed, opened or used, we cannot accept it back. This is a hygiene and product-safety limitation, not a preference.
b) "I didn't like the fragrance." Scent is deeply personal and is perceived differently by different people, in different cars, at different temperatures. A fragrance smelling different from what you imagined, or from another brand's product with a similar name, is not a defect. We strongly recommend reading the full scent description on each product page before ordering.
c) Fragrance longevity or intensity. How long a car perfume lasts depends on your car's interior volume, air-conditioning use, ventilation, parking in direct sunlight, cabin temperature, window usage and how often you use the product. Variation in longevity is normal and is not treated as a defect.
d) Products damaged after delivery. Including spillage caused by the product being left uncapped, stored on its side, kept in a hot closed car, dropped, or mounted incorrectly.
e) Free gifts, promotional items, testers and combo components. Individual items within a combo or bundle cannot be returned separately — the full bundle must be returned intact.
f) Products purchased during clearance, flash sales or marked "Final Sale" on the product page.
g) Requests raised after the 7-day window, or where the required photographs and unboxing video are not provided.
h) Products returned without their original outer box, labels, seals, tags and packaging.
i) Minor cosmetic variation. Slight differences in label placement, cap shade, gel colour or liquid tint may occur between production batches and do not affect product performance.
j) Colour differences from website images. Screen calibration, photography lighting and device display settings can cause colour to appear differently online.
5. Unboxing video requirement
For any claim of damage, leakage, missing item or wrong product, an unedited unboxing video is mandatory. The video must:
- Begin before the parcel is opened, showing the sealed packet with the shipping label clearly visible
- Show the parcel being opened continuously, without any cuts, pauses or edits
- Show all contents being removed, including invoice and packing material
- Clearly show the defect, damage or discrepancy being claimed
Claims submitted without a valid unboxing video may be rejected. We know this feels like an extra step — it exists purely so that we can raise claims with our courier partners and process your refund quickly instead of arguing about it for weeks.
6. Return process
- Raise the request within 7 days of delivery via email or WhatsApp with all required evidence.
- Review. Our team will review your request and respond within 2–3 business days. We may ask follow-up questions or request additional images.
- Approval and pickup. If approved, we will arrange a reverse pickup where our courier partner services your pincode. Please keep the product in its original packaging, sealed and ready for collection.
- Self-shipping. If your pincode is not serviceable for reverse pickup, we may ask you to self-ship the product to our address. Where the return is due to our error (wrong or damaged product), we will reimburse reasonable courier charges up to ₹[AMOUNT] on submission of the courier receipt.
- Quality check. Once received, the product goes through a quality inspection at our warehouse, typically within 2–4 business days of arrival.
- Resolution. On successful inspection, your replacement is dispatched or your refund is initiated.
Products that fail quality inspection — used, opened, damaged after delivery, or missing packaging — will be returned to you at your cost, and no refund will be issued.
7. Refunds
Refund method. Refunds are issued to the original payment method used at checkout. For prepaid orders (UPI, cards, net banking, wallets), the amount is credited back to the same source account. For Cash on Delivery (COD) orders, refunds are processed via bank transfer or UPI — you will be asked to share your account holder name, account number and IFSC code, or your UPI ID.
Refund timeline. Once approved, refunds are initiated within 3–5 business days. The amount typically reflects in your account within 5–10 business days thereafter, depending on your bank or payment provider. This banking timeline is outside our control.
What is refunded. The product value is refunded in full where the return is due to our error. Shipping charges paid at checkout are refunded only where the entire order is returned due to our error. COD handling fees, where applicable, are non-refundable.
Partial refunds may be issued where only part of an order is returned, or where a product is returned in a condition that is not fully resaleable but the claim is otherwise valid.
Store credit. With your consent, we may issue store credit or a discount coupon instead of a bank refund. Store credit is typically issued faster and is valid for [VALIDITY PERIOD] from the date of issue.
8. Replacements and exchanges
Where you would prefer a replacement rather than a refund, we are happy to send the same product again, subject to stock availability. Replacements are dispatched within 2–4 business days of approval, at no additional shipping cost to you.
We do not offer exchanges for a different fragrance or a different product unless the original error was ours. If you wish to switch fragrances, please treat it as a fresh order.
9. Order cancellation
Before dispatch. You may cancel your order free of charge at any time before it has been dispatched. Contact us as soon as possible at aromacarofficials@gmail.com. Prepaid amounts are refunded in full.
After dispatch. Once an order has been handed to the courier, it cannot be cancelled. You may refuse delivery, in which case the parcel returns to us and a refund is processed after deduction of the actual forward and return shipping costs incurred.
Cancellation by us. We reserve the right to cancel any order in cases of stock unavailability, pricing or listing errors, inability to deliver to your pincode, suspected fraudulent activity, or a history of repeatedly refused COD deliveries. In such cases any amount paid is refunded in full.
10. Refused and undelivered COD orders
Repeatedly refusing COD deliveries or providing incorrect contact details causes real cost to a small business. Customers with a history of refused COD parcels may be restricted to prepaid orders only on future purchases.
